TERMS OF PURCHASE AND REFUND POLICY

TERMS OF PURCHASE AND REFUND POLICY

CLARISSA LEARY, PIP Group, Matrix Mentors and its subsidiaries, affiliated brands, and Clarissa Leary Companies (hereinafter referred to as “Clarissa Leary”, “The Company” “We”, “Us” or “Our”) stand behind all of their products and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Privacy Policy  

Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.

Live Event Terms and Conditions

Each Live Event may have different Terms of Purchase and Terms and Conditions depending on its location, the Live Event Venue, and the Live Event Content. Please see the designated website for the Live Event for a complete set of its Terms of Purchase and Terms and Conditions as it pertains to that specific event.

No Guarantee of Results

We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal from purchasing our products and/or services. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information.  We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information. You agree to take full responsibility for any results you receive from use of any products or services purchased from us.

Entrepreneurship and real estate investing involve risk and hard work. Always consult with your financial, tax, finance, legal and business professionals. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected.

NO SOLICITATION POLICY 

We have a strict no-solicitation policy covering all of our virtual and live events, ZOOM Meetings, Membership ZOOM Calls, ZOOM “meet-ups”, Facebook Groups, Social Media Groups, virtual or live events, conferences, masterminds, trainings, bootcamps and expositions. In order to provide a distraction-free environment for our attendees and guests, we do not allow solicitation at any of the aforementioned events by attendees or unauthorized parties. This policy includes but is not limited to the following unauthorised activities.

Prohibited Activities:

• Unauthorised receptions & parties (including off-site events)
• Unauthorised exhibits, mobile exhibits & hospitality suites
• Unauthorised membership recruitment activities
• Unauthorised subgroups on social media platforms (including WhatsApp)
• Unauthorised sale of any product or service not offered by an affiliated Cardone Company
• Unauthorised promotion of non-Cardone Company events
• Unauthorised employment recruiting
• Unwelcome advances toward event participants
• Unauthorised on-site distribution of printed or electronic materials including literature, signs, flyers, invitations, tickets, forms, etc. (except business cards)
• Unauthorised distribution of virtual invitations to any of the aforementioned prohibited activities
• Unauthorised use of the venue’s Wi-Fi, guest Wi-Fi or Company’s Wi-Fi for self-promotional or solicitous purposes
• Unauthorised use of the venue for self-promotional or solicitous purposes

Any person and/or organisation found to be violating this policy shall be expelled from the event without a refund and may be subject to legal action for any damages incurred by Us.

Attendees found to be violating this policy agree to pay the affected Clarissa Leary Company and/or Companies the equivalent of a Sponsor or Exhibitor fee, plus a pro rata portion of the event’s cost. Attendees found to be violating this policy shall also be immediately expelled from the event and shall be disqualified from future events at the discretion of any of the Clarissa Leary Companies.

Digital Download Products

There are no refunds at all on any digital products. You will receive access to the course training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately via email info@clarissaleary.com during the hours of 9 AM – 5PM AEST, Monday through Friday, so we can resolve the issue. Purchase of a Clarissa Leary training course does not grant rights to the buyer to share, reproduce or resell the product in any way. Digital Access is deemed fully delivered when the email is sent to the email address used to sign up for the services. If you do not receive the digital access link within 5 calendar days of signing your service agreement, it is incumbent upon you to email info@clarissaleary.com to inform the Company that you have not received the link. If you have not sent an email to notify the Company that you have not received the link and the email was delivered to your email address, the digital assets are deemed fully delivered.

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Clarissa Leary products, please email info@clarissaleary.com to cancel.  

Please be advised that any and all agreements for downloadable/digital products, Clarissa Leary products are NOT subject to cancellation, refund, or store credit.   We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement, or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full. ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT.  Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees.  By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. Including that you agree to do not do a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly instalments on your total contract value as a payment plan, not a recurring subscription fee.

Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at info@clarissaleary.com during the hours of 9 AM – 5PM AEST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit. Gift Certificates and Coupon codes shall expire twelve (12) months form their date of issue, unless otherwise specified.

Programs that Offer Free Access to Live and/or Virtual Events 

Any purchase of a program, event, product, or service that offers a gratis or bonus ticket to any live or virtual event is subject to availability and is forfeited if not redeemed within twelve (12) months {one (1) year} from the date of purchase. It is incumbent on the purchaser to reserve the seat and redeem the bonus or gratis ticket. The Company will not send reminders to the Purchaser, so please track any gratis or bonus items received from a purchase. The Company reserves the right to exchange any gratis or bonus items for those of equal value due to availability or participation. Gratis or bonus items do not have any monetary value, are not transferable, may not be substituted or exchanged by the purchaser, are not eligible for a store credit and may not be extended past twelve (12) months {one (1) year} for redemption.

Any purchase of a program, future event, product, or service purchased during a live event may be also subject to the Terms of Purchase and Terms and Conditions of that specific event, so please be sure to read those as well. 

ATTENTION TO PURCHASERS OF ANY LIVE EVENT TICKETS:

 Live Event Tickets

There are no refunds on any live event tickets. If you have registered any single ticket more than one (1) time, then the Company reserves the right to cancel or reject any subsequent ticket that was registered multiple times, whether intentionally or inadvertently registered by either party. The Company also reserves the right to cancel any tickets that were issued or transferred in violation of any Company policy.   All ticket purchases are subject to availability without exception. Receipt of a confirmation of a ticket purchase does not guarantee that a seat will be reserved at the Event should an Event be sold out. As such, if you purchased a ticket but did not reserve your seat, your ticket may be deemed invalidated. The Company reserves the right to either issue a store credit or possibly issue a refund depending on the circumstances of your purchase. If an Event is sold out, or in the venue host has subsequently limited the capacity, then the Company reserves the right, in its sole discretion, to either roll over a ticket into the next scheduled Event, issue a store credit, or offer an Event substitution.  If the next Event is sold out, or close to full capacity, the Company reserves the right to issue a store credit for purchase of the ticket instead of rolling the ticket over into the next Event. The decision will be based on availability and the type of ticket purchased, such as whether it was a free ticket, included in a bundle, or a ticket purchased without any restrictions.   All Events are subject to change and the location, date and venue may be changed at any time. If you have paid for airfare and hotel accommodations, the Company is not responsible for those costs. All ticket purchases, gratis tickets, bundled tickets and promotional tickets are subject to availability. All tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of the Company.  Tickets that are rolled over to another event are deemed forfeited if not used at the selected event. Tickets may not be rolled over more than one time and expire in twelve (12) months if not redeemed.

If you are unable to attend an Event, you may be eligible to receive a store credit (not a refund back to your method of purchase) on a ticket purchased without restrictions. Within 15 days prior to the event, you may request a 100% credit at our online store, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. Tickets may not be rolled over more than one time and expire in twelve (12) months if not redeemed Again, ALL tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of the Company. 

Gratis and/or Bonus Tickets Are Not Eligible for Rollover to Another Event 

Any ticket received as part of an Agreement, product purchase or as a promotional gift/bonus item, such as a “gift with purchase” is not subject to store credits and must be redeemed within twelve (12) months from their issuance at the time of purchase. These tickets are deemed forfeited if not used within the specified timeframe of twelve (12) and may not be rolled over to another event.

We reserve the right to terminate, cancel, amend, or substitute any tickets that were included as part of a bundle purchase. We also reserve the right to cancel or terminate any free tickets that were given as a bonus item.

No Entry to a Live Event Without a Valid Ticket 

To enter any Live Event, each individual must have their own valid Ticket.  One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event.  To enter a Live Event, you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies). If children are permitted at an event, then each child or infant must have their own valid ticket and their own seat for capacity and Fire and Building Code capacity purposes.

Babies and lap children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or backpacks are permitted in the Live Event Area, unless specified that backpacks are allowed.  This event is for mature audiences only.

The Company is not in any way liable for any personal injuries, loss of belongings, or other consequences incurred from your participation, either during or after the event. By purchasing an event ticket, you are entering the event at your own risk, and you agree to indemnify and hold harmless the Company for any damages, whether to your person or belongings.

You must have one of the following forms of approved identification to enter the Event that demonstrate proof of age.  No exceptions will be made, even if you are accompanied by an adult or a person with valid identification.   Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund, nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages.  In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew.

If you are not able to show a valid identification, you may be promptly ejected from the Event and you shall not receive a refund of Your Ticket.

The following original forms of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification:

•           Government-Issued Passport with Photo;
  •           Government Driver’s License with Photo;
  •           Military Identification Card with Photo; or
  •           Government-Issued Identification Card with Photo.

No other forms of identification will be accepted.

If you are unable to attend an event, you may request a 100% credit to our online store, but this request MUST be made at least 15 days before the event. You may also “roll” the ticket over to use at a future live event. However, please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request allowed per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase” is not subject to store credit and is forfeited if not used on the date of the intended event. If your ticket was given as a promotional gratis item, it must be used for the specified event only.

All tickets expire or are forfeited if not used for the event for which it was purchased, unless your ticket allows for a one-time courtesy change and such change was requested more than 15 days prior to the event. If your ticket is eligible for a store credit, you may receive a store credit in its place. If your ticket is not eligible for a store credit in accordance with these terms and conditions, then the ticket shall be deemed forfeited if you do not attend the event for which it was purchased.  Only tickets purchased without restrictions and not as part of a bundle or promotional giveaway are eligible to receive store credit.

All requests for credit must be submitted to info@clarissaleary.com at least 15 calendar days prior to the Event. Please note that Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.  If your ticket includes the purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy.

Again, only tickets purchased without restrictions may be changed as a one-time courtesy for a future event or a store credit if the request is made in writing at least 15 days prior to the event. Any ticket change request made less than 15 days before the event will be denied.  The Company reserves the right to levy a one-time change fee of 25% of the ticket price or $500.00, whichever is the lesser amount. All tickets are subject to availability and the Company reserves the right, in its sole discretion, to change, move, refund, rollover or issue a store credit at any time if an event is sold out or close to full capacity.  

If your ticket purchase comes with a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the promotional gift. ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 30 days prior to the event or the ticket is considered forfeited, and you will not receive any store credit for the value of the ticket.

Any ticket that was received as part of a CLARISSA LEARY and associated businesses purchase is nontransferable and nonrefundable. Those tickets must be used within the allotted timeframe of twelve (12) months, or they are forfeited. These tickets are non-transferable and non-refundable. Once you have redeemed the ticket and/or reserved your seat for the event, they may not be cancelled or changed to any other event at a future date. They may not be exchanged for any item and are not eligible for store credit.

Your ticket purchase may come with a specially coded badge that allows you access in accordance with the level of ticket you purchased. Due to the nature of the special coding done by a third-party vendor, we will not be able to replace your badge and it could affect your ability to access certain activities during the Event or restrict access to certain locations in the venue. In most instances, badges will be provided on the day upon check in at the Event. This badge is evidence of your registration and seat selection and is not eligible to be replaced should you lose the badge or leave it behind when you travel to the Event for which it was purchased. Also, for security purposes all attendees must be wearing their badge during the Event to identify their ticket level. Please ensure that your badge is with you and on your person at all times during the Event for which it was purchased. In order to gain entry to the Event Area, you must have a valid badge issued for that particular event. If you lose your badge, please visit the Help Desk at the venue for information on how to purchase a new badge.

If you have received a coupon code for a free live event ticket, the seat remains the property of Clarissa Leary until such time that you have tendered proof of hotel booking or purchase of air fare. Once we have accepted your documentation, you will be able to reserve and select your seat. If you do not select your seat at least 30 days before the event, your coupon will be forfeited.

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to Australia. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to Australia, we are unable to assist with any documentation. All Live Event tickets are nonrefundable and/or only available for a store credit under certain programs as outlined in these Terms.

If your event ticket came with a hotel room, please be advised that all hotel accommodations are subject to availability. Should the hotel in the offer not have availability at the time of booking, then the closest hotel of similarity will be chosen. As we do not control the hotel and its reservations, we are unable to guarantee a room at the exact hotel in the offer should their rooms fill up before booking occurs. The replacement hotel will be selected based on proximity to the event, availability, and similarity of amenities. If you choose to forfeit the replacement hotel, there is no credit for the cost of the hotel, and you will be solely responsible for the payment of your own selected hotel.

If any of our live events are postponed due to a temporary supervening event that arises without the fault of the Company, then any tickets purchased for that live event will automatically be rolled over for the next available date for that event. We reserve the right to convert any live event into a virtual event if the event is restricted by government regulations.  Supervening events are defined as Acts of God; government requests brought about for political reasons or not; changes of law, illness outbreak or pandemic; strikes; industrial disputes; riots, rebellion, and war; local government closures due to weather; and any other reason for the safety and health of the community at large. If an event cannot be rescheduled within 180 days, the purchaser shall receive a store credit in the amount of the original purchase unless the ticket has been rolled over to another event by either the purchaser or the Company. If you have chosen to roll your ticket over to another event, the ticket is thereby redeemed and will be forfeited if not used.

Payment Plans for Live Events and Hotel Accommodations

Please be advised that your payment plan must be paid in full in order to select your seat. If you do not select your seat at least 30 days before the event, your seat will be forfeited or selected for you. If your live event purchase came with a hotel accommodation, you must be paid in full at least 30 days before the event or the hotel room is forfeited without a refund or credit to your account. Hotel accommodations are limited and available only while supplies last and we cannot guarantee a room will be available if you have not made all of your payments pursuant to the payment plan in a timely fashion. Hotel rooms are nonrefundable.

You Are Subject to Search

At any live event, we are obligated to follow all venue rules as far as search and items that permitted and not permitted into the venue. We must abide by all local, state and federal regulations where the event is located. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Venues may not allow laptops, tablets, or any computers into the venue, it is because we are following the rules of the venue. Also, no backpacks or large bags are allowed. We reserve the right to refuse entry to any person who attempts to enter the venue with any prohibited or restricted items.

No Animals are Permitted unless it is a Registered SERVICE Dog; no Emotional Support Animals are Permitted Pursuant to the Law

No animals are permitted unless it is a registered Service Dog pursuant to Australians with Disabilities Act (ADA). The ADA defines a service animal as a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, with the exception of psychiatric service animals. We will not ask for documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.

If a particular service animal behaves in a way that poses a direct threat to the health or safety of others, has a history of such behaviour, or is not under the control of the handler, that animal may be excluded, and we will request that the animal be removed from the premises.  If an animal is excluded for such reasons, our team members shall still offer their goods or services to you without the animal present.

Unlawful Resale or Transfer of Tickets; Promotions

Unlawful resale (or attempted resale) of any tickets is grounds for seizure and cancellation and the issuance of a store credit or forfeiture of the ticket. Also, Unlawful Transfer (or attempted transfer) of any tickets is grounds for seizure and cancellation and forfeiture.  Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorised third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorised affiliates or licensees to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorisation is given by us.

If you have purchased a suite or sponsor table at any of our events, you must provide the names for all attendees and tickets may not be sold to any other purchased suite or sponsor table. Tickets, sponsorships, and suites are nontransferable.

Any bulk purchases of tickets (5 or more) are not permitted for re-sale. The names of the attendees for whom the tickets were purchased must be provided no later than 90 days prior to the event for which the tickets were purchased. Failure to so will result in the tickets being revoked and the purchaser will receive a store credit for one-time use.

Any counterfeit or altered tickets will be seized immediately without compensation and no entry will be permitted to the Live Event.

Ticket-Holder Behaviour Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive, or not in keeping with the purpose of the event. This includes, but is not limited to anyone who uses profane, vulgar, or abusive language, who fails to comply with the venue’s rules or policies or violates any of the Companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Our events are private events, and we reserve the right, in our sole discretion, to turn away any participant for any reason, without explanation. We must also adhere to the event venue’s rules and regulations, and any violation of those rules and regulations from an event participant or an event vendor will result in that person being escorted off the premises with no right to re-entry and no refund for the ticket.  Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Video and Photography Equipment is Prohibited; Filming and video or Audio Recording is Prohibited. Any re-posting will be deemed a trademark and copyright violation that shall be prosecuted under the full force of the law. 

YOU ARE NOT PERMITTED TO VIDEO RECORD OR GO ‘LIVE’ ON SOCIAL MEDIA DURING THIS EVENT FOR REASONS OF CONFIDENTIALITY AND RESPECT FOR OTHERS, OTHER ATTENDEES, EVENT VENUE STAFF, EMPLOYEES AND ANY TEAM MEMBER.  

NO AMATEUR OR PROFESSIONAL VIDEO RECORDING, PHOTOGRAPHY OR AUDIO EQUIPMENT IS PERMITTED ON PREMISES AND ANY PARTICIPANT WHO VIOLATES THIS RULE MAY BE ESCORTED OFF THE EVENT VENUE PREMISES WITHOUT REENTRY AND THEIR TICKET(S) WILL BE DEEMED FORFEITED. 

ONLY MEMBERS OF THE PRESS WHO HAVE BEEN INVITED OR WHO HAVE REQUESTED ENTRY PRIOR TO THE EVENT AND WHO HAVE SUBMITTED VERIFIED CREDENTIALS WILL BE PERMITTED ENTRY. ANY MEMBER OF THE PRESS WHO HAS BEEN PERMITTED ENTRY MUST WEAR THE PRESS BADGE THE ENTIRE TIME THEY ARE ON THE EVENT VENUE PREMISES AND MUST BE PREPARED TO SHOW THEIR CREDENTIALS WHEN ASKED. ONLY MEMBERS OF THE PRESS WHO ARE THE PRESS LIST WILL BE PERMITTED ENTRY. THE COMPANY’S EVENTS ARE PRIVATE EVENTS AND CLARISSA LEARY RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO TURN AWAY ANY PARTICIPANT FOR ANY REASON, WITHOUT EXPLANATION. THE COMPANY MUST ALSO ADHERE TO THE EVENT VENUE’S RULES AND REGULATIONS, AS WELL AS LAWS AND REGULATIONS OF THE VENUE’S LOCATION, AND ANY VIOLATION OF THOSE RULES AND REGULATIONS FROM AN EVENT PARTICIPANT OR AN EVENT VENDOR WILL RESULT IN THAT PERSON BEING ESCORTED OFF THE PREMISES WITH NO RIGHT TO RE-ENTRY AND NO REFUND FOR THE TICKET.

Attention for international customers who are purchasing tickets to live events: 

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to Australia. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to Australia, we are unable to assist with any documentation. All Live Event tickets are nonrefundable and/or only available for a store credit under certain programs as outlined in these terms and conditions.

By purchasing a ticket to any of our events and/or attending, you acknowledge and agree to be bound by the Terms of Purchase and Refund Policy, terms and conditions set forth in this Refund Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.  

Waitlist for Live Event Tickets

From time to time, we may offer a “waitlist” for live event tickets. This requires you to purchase a ticket in order to be placed on a list for entry to the event, or to purchase an upgrade for your existing ticket.  When a seat or an upgraded seat becomes available, your ticket will become valid for entry to the event or to the upgraded level. If no seat becomes available or no upgrade becomes available, then a full refund will be processed 5 days after the last day of the event. After a refund is processed, it may take up to 10 days to appear depending on your bank or credit card carrier.

Publicity Release; Information Sharing

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilise your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorisation from, or compensation to, you or anyone acting on your behalf.

By attending any Live Event, you hereby irrevocably grant to Clarissa Leary, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Clarissa Leary events and/or other events produced by Clarissa Leary or any of Clarissa Leary’s affiliates and hereby release Clarissa Leary and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by CLARISSA LEARY and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:

No amateur or professional video recording, photography or audio equipment is permitted on premises and any participant who violates this rule shall be escorted off the event venue premises without re-entry and their ticket(s) will be deemed forfeited. 

You are not permitted to video record or go ‘live’ on social media during this event for reasons of confidentiality and respect for others, other attendees, event venue staff, employees, and Company team members.  Any attendee who does so will be ejected from the event without a refund.

​Only members of the press who have been invited or who have requested entry prior to the event and who have submitted verified credentials will be permitted entry. Any member of the press who has been permitted entry must wear the Press Badge the entire time they are on the event venue premises and must be prepared to show their credentials when asked. Only members of the press who are the press list will be permitted entry.  Events are private events, and we reserve the right, in our sole discretion, to turn away any participant for any reason, without explanation. As we must also adhere to the event venue’s rules and regulations, and any violation of those rules and regulations from an event participant or an event vendor will result in that person being escorted off the premises with no right to re-entry and no refund for the ticket.

Please contact our Customer Support Department via email at info@clarissaleary.com during the hours of 9 AM – 5 PM AEST, Monday through Friday regarding all ticket questions.

 Payment Plans

If a product or service is purchased utilising a monthly payment plan the customer is responsible for 100% of agreed-upon payments equalling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.

 COVID-19 and Live Events and Live Components to Programs 

We follow all CDC Guidelines and all local, state, and federal governmental regulations in order to provide a safe environment for event attendees. We also take precautions, such as temperature screening and social distancing guides when active. However, this is not a guarantee or a promise of a virus-free environment. We will follow the rules of the event venue which may have stricter masking policies we must follow in order to hold the event. If necessary, we may convert an event into a virtual experience.

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE

Offers and discounts may not be combined.

We reserve the right to discontinue or replace any bundled items with suitable replacements, including event tickets. We also reserve the right to cancel and terminate any ticket if the Purchaser or holder of that ticket violates the Company’s terms and Conditions, Terms of Purchase or Terms of the Agreement with which the ticket was granted. Purchased tickets do not guarantee a reserved seat. Once you have purchased a ticket, please check for notification regarding when and how to reserve your seat. Notifications will ONLY be sent to the email you provided when you purchased the ticket.

Bonus Guarantee

If at any time you purchase an item, ticket, or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase.  If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.

Returning Items from Deals that Included Gifts with Purchase and Bonus Items

If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you chose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.

Purchases that Include Off Site Activities that Require a Waiver

If you have purchased a product or program that includes a form of physical activity that is either on or off the premises of Clarissa Leary or its chosen venue,  then you shall assume all liability and shall release, defend, indemnify, and hold Clarissa Leary, its affiliates, and their respective employees, officers, directors, and agents (all as indemnified parties) free and harmless from and against all losses in connection herewith in respect of injury to or death howsoever arising and whether or not caused by the negligence (whether sole, joint, or concurrent, or active or passive) of the indemnified parties, except to the extent such loss is caused by the gross negligence or wilful misconduct of an indemnified party.

Purchases made using a Third-Party Funding Company

You hereby agree to indemnify and hold harmless Clarissa Leary, and its subsidiaries and Clients, and their directors, officers, employees, agents, shareholders, partners, members, and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) (any or all of the foregoing hereinafter referred to as “Losses”) insofar as such Losses (or actions in respect thereof) arise out of the use of any third-party lender. You agree to perform your own due diligence and acknowledge that Clarissa Leary is not performing any financial services of any kind.

Purchases from an Affiliate

Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.

Account Status

If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE FROM AFFILATES, SPONSORS OR CO-VENTURERS

From time-to-time, Clarissa Leary and Associates may host, co-host or co-venture with an affiliate, business associate or sponsor at an event or for a special promotion. As such, some of the items or deals may not be purchased from Clarissa Leary or any of the Clarissa Leary Companies. If you purchased an item from an affiliate, business associate or sponsor you are subject to the terms of their purchase, and we are not able to provide any exchanges or refunds. Please contact the affiliate, business associate or sponsor on your receipt from your purchase for their policy and instructions.

Any item purchased from an affiliate that is to be fulfilled by an affiliate will require the purchaser to communicate with the affiliate regarding any customer service or technical issues. We cannot guarantee or provide a refund or credit on items we do not fulfill.

Severability

If any provision of the Terms is found unenforceable, that provision will be deemed to be modified to the extent necessary to make it enforceable, while preserving its intent. If any provision of the Terms is nonetheless held unenforceable in any jurisdiction, the provision will be enforced to the maximum extent permissible in that jurisdiction, and the enforceability of the Terms in any other jurisdiction and of the remaining provisions in that jurisdiction will not be affected. You further agree to replace such void or unenforceable provision of this Agreement with a valid and enforceable provision that will achieve, to the extent possible, the economic, business and other purposes of such void or unenforceable provision.

Electronic Signatures in Global and National Commerce Act/Uniform Electronic Transactions Act

The Federal Electronic Signatures in Global and National Commerce Act (“ESIGN”) and similar state laws, particularly the Uniform Electronic Transactions Act (“UETA”), authorize the creation of legally binding and enforceable agreements utilizing electronic records and signatures. ESIGN and UETA require businesses that want to use electronic records or signatures in consumer transactions to obtain the consumer’s consent to receive information electronically. When a User registers on the Site, we obtain his or her consent to transact business electronically and maintain electronic records in compliance with ESIGN and UETA requirements. Your use of electronic signatures to sign documents legally binds you in the same manner as if you had manually signed such documents. The use of electronic versions of documents fully satisfies any requirement that such documents be provided to you in writing. If you sign electronically, you represent that you have the ability to access and retain a record of such documents. You agree that you are responsible for understanding these documents and agree to conduct business by electronic means. You are obligated to review the Site periodically for changes and modifications and agree not to contest the admissibility or enforceability the Site’s electronically stored copy of this Agreement in any proceeding arising out of this Agreement. Although you consent to electronic delivery, you may elect to deliver communications by other means and such delivery shall not affect your consent. You may revoke consent to electronic delivery of communications and receive a paper version at your election. The Club shall have a reasonable period to effect such a change. If you elect to use electronic delivery, you agree and represent that you have a suitable computer with Internet access, an email address and the availability to download, save and/or print communications to retain a record of such communications. You agree that you are solely responsible for maintaining such equipment and services required for online access.

Waiver and Integration

A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of any party at any time to require performance of any provision of these Terms will in no manner affect such party’s right at a later time to enforce the same. A waiver of any breach of any provision of these Terms will not be construed as a continuing waiver of other breaches of the same or other provisions of these Terms. These Terms of Service and other referenced materials are the entire agreement between you and the Club with respect to the Services and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the Club with respect to the Services and govern the future relationship.

Changes to the Terms

Your use of the Site and the Services is governed by the then-current version of the Terms in effect on the date of such use. Clarissa Leary may, at its sole discretion, modify the Terms and/or other policies and procedures governing the Service at any time without notice or liability by posting the modified Terms, policies, or procedures to the Site. The date of any effective changes shall be reflected at the bottom of this page, and, upon request, we will provide you with information regarding any changes made. Your continued use of the Services after modified Terms have been posted or otherwise provided to you constitutes your agreement to be bound by the then-current Terms.

By purchasing any item, product, or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.  

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on June 4 2024.